Leave the dirty work.
Know the details.
A clear plan keeps the experience comfortable for everyone. Here’s what to expect, from your first click to our arrival.
Your place. Our pleasure to clean.
Pick your temptation.
Select your service and appointment at least 24 hours in advance. Share your address, room details, cleaning needs, and preferences.
Make room for your refresh.
Arrange property access, tell us about pets or sensitivities, and have the remaining balance ready if you selected a deposit payment.
We bring the supplies.
Expect a one-hour arrival window and an en-route notification. Settle the balance before service, then relax and enjoy the experience respectfully.
No awkward surprises.
This page summarizes the policy published in our booking form. Review “View Policy” there before completing your reservation.
01 / Booking & arrival
Online appointments must be booked at least 24 hours in advance. We use a one-hour arrival window—for example, 9–10 a.m.—and send a notification when your provider is en route.
02 / Deposits, balances & extras
- A non-refundable 25% deposit is required to secure a reservation.
- The remaining 75% is due upon arrival, before service begins, unless you paid in full during booking.
- Additional time, theme changes, and other extras not prepaid at checkout must be paid in full before that work or time begins.
- Online pricing assumes standard home conditions. Any additional time or deep cleaning needed on arrival must be paid for before proceeding.
03 / Look-only & personal boundaries
Relaxing, chatting, and watching are welcome. The service is strictly look-only by default. Do not initiate physical contact: the published policy permits it only when specifically and expressly invited by the cleaner. Always respect personal space and comfort.
Behavior that makes a cleaner feel unsafe or uncomfortable ends the session immediately without a refund.
04 / Safety & protective attire
Providers wear the safety gear required for their tasks, products, and surfaces, including appropriate footwear, gloves, or eye protection. Clients may not ask or demand that required protective gear be removed.
Our team provides non-toxic cleaning supplies and uses them as directed. Let us know about pets, allergies, sensitivities, or special surfaces before your visit.
05 / Cancellations, changes & lockouts
The 25% deposit is non-refundable. Cancellations or changes made less than 24 hours before the appointment forfeit the deposit. Contact us as early as possible about any change.
The deposit is also forfeited if the provider cannot access the property, or service cannot begin because the remaining balance is not paid or boundary policies are not followed.
06 / Cleaning scope & exclusions
We clean interior spaces only. Outdoor services—including patios, decks, and exterior windows—are excluded.
Providers do not handle severe biohazards such as waste, blood, or severe mold, lift more than 25 pounds, or climb above a two-step stool. Describe your needs when booking so the scope can be clarified before the visit.
Questions about your appointment? Contact us before booking. For the full published policy, select “View Policy” in the booking form.